We ship to addresses in the United States only for now.
Cost
Shipping is free on orders of $50 or more. Orders under $50 ship for a flat $6.95.
When your order ships
Orders leave our warehouse within 1–2 business days (Monday to Friday, not counting holidays). You’ll get an email with your tracking number when your order ships.
Delivery time
We ship with USPS or UPS. Most US orders arrive 3–7 business days after they ship. Those are the carriers’ estimates, not guarantees.
Wrong address
Check your address at checkout. If you spot a mistake, email us right away at carncommunity@gmail.com. If the order hasn’t shipped, we’ll fix it.
Lost or damaged packages
- Tracking says delivered but you can’t find it: check around your property and with neighbors, and give it a day, since carriers sometimes scan packages as delivered early. If it still hasn’t turned up, file a claim with the carrier. Email us at carncommunity@gmail.com and we’ll send you the tracking details to help with the claim. We can’t replace or refund packages the carrier confirms were delivered to the address on your order, so please double-check your address at checkout.
- Stuck in transit: if tracking stops updating or your order never arrives, email us within 21 days of your order date and we’ll send a replacement.
- Arrived damaged: if a bottle arrives with its safety seal broken, email us within 7 days of delivery with photos of the bottle and of the lot number and expiration date on the label, and we’ll replace it or refund you. A dented bottle with the seal intact is fine to use and doesn’t count as damaged.